OpenSight
InactiveAI-powered customer support automation for fast-growing companies
About
OpenSight helps companies quickly scale up their support function and resolve customers' questions much faster. With the latest advancement in LLMs, OpenSight offers accurate answers and action resolution paths resolving >70% of inbound customer inquiries.
Founders · 3
Full-stack engineer with a strong product mind. Prior to OpenSight, Ruoni built several AI/ML applications at Meta AI and is a patent author in Natural Language Processing. Now engineering @ Anima (YC W21).
Former CTO @ Lunaris Trading, Volatility Strategies and Arbitrage Team Lead @ Akuna Capital
In my previous life, I worked in strategic finance for startups and public companies before becoming the first marketing hire at Pry Financials YC W21 (Acquired by Brex). Currently living in Houston with my husband and our Shiba Inu son, Harrison.
Launch
AI-powered solution to automate even the hard and time-consuming customer questions and requests
OpenSight offers a customer support automation tool that aims to resolve over 70% of customer questions by automating actions and text-based responses, with an agent assist feature to reduce handling time. The product supports multi-language inputs and integrates with Zendesk, Intercom, Front, and more, offering a 3‑month pilot and a self-serve rollout after data-driven customization.
From the original launch (Feb 2023) — may be outdated.
Formerly “FastFile”
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