Opencall
ActivePractice admin run by AI
About
OpenCall makes medical practices more profitable and enables owners and operators of their rollups to hit their KPIs.
From their website
opencall.ai ↗OpenCall AI is an AI-powered communications platform designed to automate telephone conversations, book appointments, and accelerate sales workflows for healthcare practices. It aims to reduce missed calls, automate follow-ups, and integrate with existing practice management and EHR systems.
The platform operates as an AI receptionist that answers calls and texts, verifies insurance, captures visit reasons, and routes conversations using real-time intake, eligibility checks, and sentiment-contextual escalation. It books, reschedules, and cancels appointments directly inside the practice management system, and automates follow-up tasks such as reminders and billing notes. It integrates with multiple EHR/PM systems (e.g., Dentrix, Athenahealth, Eaglesoft, eClinicalWorks) and supports 24/7 coverage, with AI handling over 70% of inbound interactions and escalations to humans when needed.
Who it’s for: Healthcare practices and clinics (e.g., dental and other specialties) looking to automate front-desk workflows, improve patient access, and integrate AI into their existing EHR/PM stacks.
- AI-powered call and text handling
- Real-time intake and insurance eligibility
- Appointment scheduling, rescheduling, and reminders
- Intelligent triage and escalation to human agents
- 24/7 availability and autonomous workflow automation
- Native integrations with major EHR/PM systems
- HIPAA-compliant, data privacy, and no training on patient data
Marketing and product emphasis on HIPAA compliance, 24/7 AI coverage, and multi-system integrations; mentions of testing and real-time dashboards indicating active usage and traction within practices.
Founders · 3
Co-founder, CEO at OpenCall. Previously streamlined ARM's chip design processes with cloud technology and built an AI to track student outcomes for Northeastern
My name is Eric and I'm a co-founder of OpenCall.ai. Prior to OpenCall, I was a software engineer at LinkedIn, working to improve job posting quality and communications. I'm originally from New York and received a BS/M.Eng in CS from Cornell University.
Co-founder at Opencall.ai; previously at Verily, Argo AI, and Meta. Passionate about music, design, and eliminating tedious work.
Launch
We give any business a skilled, affordable call center.
Opencall offers AI-powered receptionists that automatically answer calls, schedule appointments, and integrate with existing software for small to large businesses. The launch highlights that their AI reduces missed calls and aims to cut call-center costs by 50-80%, with easy integration and HIPAA-compliant, data-secure handling.
From the original launch (Mar 2024) — may be outdated.
Formerly “Grey Matter Labs”, “OpenCall”, “OpenCall.ai”, “Opencall.ai”
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