Open

Active

Enterprise AI customer support

Winter 2024Founded 202421 peopleSan Francisco, CA, USA

open.cx ↗LinkedIn ↗X ↗GitHub ↗See on the Idea Map B2B momentum

About

Open is an AI-powered, all-in-one customer support and communication platform — used in production by: Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp. We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark. Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist.

From their website

as of Jun 7, 2026open.cx ↗

SaaSUsage-based · $0.70 per resolved ticket at base tier with volume discounts down to $0.40 per ticket; no setup, per-seat, or per-message fees; refunds available under the $2M guarantee within 120 days

Open is an enterprise AI-based customer support platform that automates a large portion of tickets across multiple channels with integrated workflows and a security-conscious approach. It emphasizes a low-touch setup, integration with existing helpdesks, and a $2 million guarantee for production use.

Open provides a unified AI engine that automates chat, calls, email, and social support across channels. It connects to existing helpdesks (Zendesk, HubSpot, Freshdesk, Intercom, Salesforce, etc.), ingests training docs, links back-office systems via APIs, and runs agent workflows (e.g., refunds, account changes, escalations). The platform offers auto-ingest of documents, continuous improvement of AI, and monitoring to refine performance. It can be deployed quickly within days and supports multi-language, enterprise-grade security, and a one-rate pricing model per resolved ticket with volume discounts.

Who it’s for: Enterprises seeking to automate customer support at scale, requiring cross-channel AI agents, integration with existing helpdesks, and strong security/compliance.

Features

AI automates chat, calls, email, and social support
One AI engine shared across channels
Agent workflows that perform actions via APIs
Auto-ingest and refresh of knowledge docs
Monitoring and continuous improvement of AI performance
Connects with existing helpdesks (Zendesk, HubSpot, etc.)
Security and compliance (SOC 2 Type II, GDPR-aligned, HIPAA-ready)

Customers: MoneyGram, Mollie, TicketSwap, FareHarbor, Trunkrs, All Stories (case studies referenced)

Funding/accelerator backing (Y Combinator mentioned); multiple enterprise customers; scalability and security claims; performance metrics (70%+ automation, CSAT improvements)

Founders · 1

Mohammad GharbatFounder

Building Open.cx

LinkedIn ↗

Launch

Launched on Y Combinator · Jan 2025

View launch post ↗

All-in-one, truly AI-driven platform for customer support. Scale to millions while maintaining a personal touch with each customer.

Open.cx launches an AI-powered, all-in-one customer support and communications platform for enterprises and high-growth businesses, enabling training of AI agents from 28+ sources and deployment across web, email, phone, SMS, WhatsApp, Slack, and more. It focuses on handling complex L2/L3 support, unified human-AI handoffs, and enterprise-grade workflows with VOC insights.