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Open

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Enterprise AI customer support

Winter 2024Founded 202421 peopleSan Francisco, CA, USA

About

Open is an AI-powered, all-in-one customer support and communication platform β€” used in production by: Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp. We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark. Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist.

Founders Β· 1

Mohammad Gharbat
Mohammad GharbatFounder

Building Open.cx

Launch

Launched on Y Combinator Β· Jan 2025
View launch post β†—

All-in-one, truly AI-driven platform for customer support. Scale to millions while maintaining a personal touch with each customer.

Open.cx launches an AI-powered, all-in-one customer support and communications platform for enterprises and high-growth businesses, enabling training of AI agents from 28+ sources and deployment across web, email, phone, SMS, WhatsApp, Slack, and more. It focuses on handling complex L2/L3 support, unified human-AI handoffs, and enterprise-grade workflows with VOC insights.

Formerly β€œOpenCopilot”, β€œOpen”, β€œOpens”

B2BEngineering, Product and DesignGenerative AICustomer ServiceCustomer SupportConversational AIAI Assistant

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