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The AI Support Agent for Ecommerce
Backed by Y Combinator · AI Grant
## What is Yuma AI? Yuma is automating customer support by providing an AI Support Agent orchestration platform. Yuma provides autonomous AI agents dedicated to customer service and e-commerce. We integrate directly with help desk software (Zendesk, Kustomer, Gorgias, etc.) and focus on helping large Shopify brands deal with their high volume of support requests. Top merchants using Yuma can automate up to 80% of their support tickets fully autonomously. ## Why do Shopify merchants need Yuma? There are thousands of large Shopify merchants around the world generating $10M+ a year. Most of them have taken over some niches and are great at what they do: selling their products. But they all have one thing in common: they all hate customer support. It's a burden for them and a huge source of cost, as they receive hundreds of requests per day. Some of them have dozens of support agents on staff, usually offshore, and the overall quality is still often pretty poor while staff turnover remains high. Those merchants have been promised automation for years but have always been disappointed by the outcome. As customers, we have all had to live through a terrible support automation experience before, so this is no secret, and everyone knows that the current state of the technology is quite bad. ## Yuma is solving this in a few ways: Yuma isn't just another RAG chatbot. Our platform provides autonomous AI agents dedicated to support and ecommerce. These agents are powered by knowledge, follow processes, and are managed by our in-house AI orchestration technology. This ensures safety, control, and quality at every step. We believe that to truly automate customer support, we must develop a platform that mimics the actions of a human support agent. That's exactly what we've been doing. Currently, our top merchants are automating 60% of their support tickets through Yuma. Yuma can fetch information from external services and take actions in other apps as needed to resolve each ticket. We are laser-focused on building the best AI support agent platform and aim to achieve 80% true automation in the next few months. ## Fun Fact Yuma got started by accident. This is my third YC startup after Socialcam (W12) and Triplebyte (S15). I released Yuma as a prototype for fun in mid-December 2022 and was overwhelmed with demo requests. That's when I knew I was onto something and had to turn this into a real company, once again.
Yuma AI provides AI-powered automation for ecommerce support, sales, social, and chat to resolve tickets, boost revenue, and reduce response times without increasing headcount. It targets Shopify-enabled ecommerce teams and integrates with common helpdesk and CX tools. The platform emphasizes high automation rates, 24/7 multilingual support, and quick implementation with no engineering required.
Yuma AI offers AI agents across support, sales, social, and chat to automate workflows: automating up to 89% of support tickets (WISMO, returns, billing, and exchanges), providing instant pages and responses, and delivering on-brand interactions across email, chat, and social. It integrates with Shopify and popular helpdesk tools, requires no engineering, and can be live on a store in under 5 minutes. The platform includes real-time chat, product recommendations, upsells, intent-based interventions, and automated management of reviews and reputation, with guardrails for policy-compliance and brand safety.
Who it’s for: Ecommerce teams leveraging Shopify (and related CX stacks) seeking to automate support, sales, social engagement, and chat to improve CSAT and revenue without hiring additional agents.
Prominent customer stories/case studies (Omnie, Tediber, Clove) and 30-day free trial; emphasizes rapid deployment and measurable automation results
Currently Founder @ Yuma (W23) - Previously Co-Founder at Triplebyte (S15) & Socialcam (W12) - Seed Investor in 60+ companies.
Yuma is using LLMs to automate support for Shopify merchants
Yuma automates Shopify merchant customer support by integrating with help desks to draft agent replies using LLMs and customized knowledge bases. It offers one-click installation, no agent workflow changes, and aims to replicate brand voice and workflows; it is live on Gorgias with a Zendesk app launching soon.
From the original launch (Mar 2023) — may be outdated.
AI Agents for E-commerce Customer Support
The only customer support platform built for B2B.
