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AI Agents for E-commerce Customer Support
Minimal AI makes it easy for e-commerce brands to build and manage AI support teams that resolve 90%+ of tickets while increasing revenue.
Minimal AI provides AI-powered customer support agents for e-commerce that learn a business’s processes and tone to automate a large portion of tickets. The system integrates with existing helpdesks and channels to scale support without adding headcount.
The product connects to the user’s systems (ticketing, stores, logistics, warehouses, subscriptions, and custom APIs) via an AI Manager. It trains AI agents on the business processes in natural language, allowing them to perform actions across the store and back-end systems with no coding. Agents handle end-to-end tickets, operate across multiple channels and languages, and continuously improve through feedback. It supports set-up in about an hour, training in minutes, and provides visibility into AI reasoning and automation potential (up to 90%).
Who it’s for: E-commerce businesses seeking scalable, automated customer support with human-like agents that follow specific business processes and tone of voice.
YC backing mentioned; references to case studies and real customers; emphasis on onboarding and integrations suggests traction and growth efforts.
Niek is the Co-Founder and CEO of Minimal AI He started his first business at the age of 16, selling and importing custom suits from his parents' house and sold the business 3 years later. After graduating from Aerospace Engineering at Delft University of Technology, he spent a year leading the most successful solar racing team in the world and grew his startup SitRight to $2M+ revenue during covid. Later he did his master's research at the University of Oxford before founding Minimal AI
Titus is the Co-Founder and CTO of Minimal AI He previously worked as a data scientist / machine learning engineer at Uber and Soda, a Point-Nine backed data quality startup in Amsterdam. Titus holds an MSc in Applied Math and has been working on AI since 2018.
We make it easy for e-commerce brands to build and manage AI customer support teams that resolve 80% of tickets.
Minimal AI offers a platform for e-commerce brands to build and manage AI customer support agents via a single AI Manager, aiming to resolve 80-90% of tickets at human-level quality and reduce support costs. The launch states tens of thousands of tickets are currently resolved per day and invites demo bookings and introductions to CX leaders.
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