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The only customer support platform built for B2B.
Pylon is the modern alternative to Zendesk, Intercom, Freshdesk, and Salesforce Service Cloud. We help B2B companies track customer support issues across common B2B channels including shared Slack channels (Slack Connect), Microsoft Teams, email, in-app chat, ticket forms, Slack community, and more. Hundreds of fast-growing YC companies of all sizes like Vellum, Hightouch, and Deel are customers. Learn more at usepylon.com
Pylon is an AI-native B2B support platform that consolidates multiple channels and uses AI to automate knowledge, routing, and account intelligence. It emphasizes omnichannel conversations, AI-assisted agents, and proactive account context to improve support outcomes for enterprise customers.
Pylon unifies Slack, Teams, WhatsApp, email, and other channels into a single view with full account history. It routes issues via intent-based AI to the correct team, automates knowledge management by drafting articles and surfacing answers, and provides AI assistants/agents to automate repetitive tasks, draft replies, and generate documentation. The platform also offers Account Intelligence to surface churn signals, feature requests, and renewal risk, and enables proactive account context sharing across support, success, and sales in one view.
Who it’s for: B2B enterprises seeking AI-native, multi-channel customer support with integrated knowledge management and account intelligence.
Funding mentioned (raised $50M), multiple enterprise customers/case studies, active pricing page and webinars, hiring/company pages present.
Co-Founder & CEO of Pylon. Started coding in middle school by making websites, fell in love with software through high school robotics, and fell in love with building products through hackathons in college.
Infrastructure management software for water & electricity companies
AI-native customer support platform
