platoseedplatoseed
AI call centers
Phonely uses existing call recordings to create a 'AI vocal twin' that can answer customer support calls and match or outperform call center agents. On top of that we've built a Zapier like workflow that lets businesses connect to software or transfer calls just like a person would. Our platform sits on proprietary deterministic LLM that is both cheaper and more accurate than gpt-4o for call center inquiries.
Phonely AI provides an omnichannel voice AI platform that delivers automated agents to answer calls and handle conversations at scale. It emphasizes enterprise-grade accuracy, multilingual support, and integrations, with claimed cost reductions and high call coverage.
Phonely offers AI agents that operate across voice, chat, SMS, and API. The platform supports real-time appointment booking, CRM updates, and other integrations with zero human intervention. It provides features such as agent builder, call history AB testing, AI analytics with call recording, transcription, and insights, voice cloning, natural language interactions in 1000+ voices, and turn-taking. It is deployed across phone, chat, SMS, and API channels, and includes security/compliance with SOC 2, HIPAA, GDPR. First 500 minutes are free. Prebuilt templates enable rapid setup for various use cases.
Who it’s for: Businesses of all sizes needing scalable, automated call handling and customer interactions (from SMBs to Fortune 500s) across industries such as healthcare, insurance, retail, and services.
Customers: Etech Global Services, Engage CX, TSA Group, Lifelike Health, Signpost, OneScript
Testimonials from large enterprises, multiple named customers, significant claimed cost reductions and high daily call volumes; ongoing blog/research updates and product templating.
Will Bodewes is the co-founder and CEO of Phonely. Prior to starting Phonely, he was pursuing a PhD at the University of Melbourne researching applied artificial intelligence applications. Before that, he founded an audio-tech startup that garnished celebrity engagement from Chance the Rapper, the band ASIA and more. During college, he competed in the NCAA's for XC skiing, and was one of the top ultra-endurance cyclists in the world.
Nisal is the Co-founder and CTO of Phonely. With a background in Electronic and Telecommunications Engineering, he worked as a senior engineer in the AI team of a major telecommunications company for nearly three years, where he led projects on advanced AI solutions. Nisal then pursued a PhD at the University of Melbourne, focusing on explainable AI and AI for healthcare.
Phonely lets businesses create a highly personalized AI receptionist that answers their phones 24/7
Phonely builds an AI receptionist that uses a business’s website to answer calls, route inquiries, and book appointments. The launch announces a quick setup (under 5 minutes), integrations with calendars and CRMs, AI analytics, and outbound capabilities, targeting businesses that need 24/7 automated phone handling and data extraction.
From the original launch (May 2024) — may be outdated.
AI voice and texting agents
Supercharge Your Contact Center Operations with AI Phone Agents
