FirstSupport.ai
ActiveAI Assistant for Customer Support
About
FirstSupport is an AI-powered assistant for customer support. We give AI superpowers to support agents so they can reply quicker, understand multiple languages, get information quickly from knowledge base, summarize ticket in one click, get weekly customer support report, and many more. Available on Zendesk.
Founders · 1
I'm Terry. > grew up in a small city (Lampung) in Indonesia > at age 13, taught myself software engineering by reading books and building CMS > got into top tech university in Indonesia > built my first company, a chatbot development agency, during third year of college > chose to drop out of uni & focus on tech startup full-time since 2021
Launch
FirstSupport gives customer support teams superpowers by automating translation, information retrieval, insights reports, tagging, and more.
FirstSupport offers an AI-assisted customer support platform that automates translation, information retrieval, response drafting, conversation summarization, tagging, and reporting for multilingual e-commerce and contact-center teams. It announces a two-week free trial, Zendesk Marketplace availability, and onboarding support, targeting merchants, BPOs, and support teams across regions.
From the original launch (Dec 2023) — may be outdated.
Formerly “Chatbiz.id”, “Chatbiz”, “Arbofinance”, “Chatbiz”
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