Risotto

Active

Risotto auto-solves IT support requests using AI

Winter 2024Founded 20233 peopleSan Francisco, CA, USA; Remote

tryrisotto.com ↗LinkedIn ↗See on the Idea Map B2B momentum

About

Want to apply AI to your IT Helpdesk queue? Risotto helps you grant software access, limit access/permission grants by time, serve knowledge, and get approvals from people like managers. All using natural language directly in chat (AKA "ChatOps") IT teams spend too much time manually provisioning software and answering the same question repeatedly. We help them improve resolution times, reduce SaaS spend, and enhance security with 24/7 automated software access and IT support. Check us out at: https://www.tryrisotto.com

From their website

as of Jun 7, 2026tryrisotto.com ↗

SaaSSubscription

Risotto is an AI-powered IT help desk that automates and end-to-end resolves internal support tickets built to work within existing collaboration tools. It advertises high automation of tickets and context-aware responses across IT and other internal domains, aiming to reduce manual work and speed up resolutions.

Risotto embeds an AI ITSM agent within teams’ existing comms and collaboration tools, enabling ticket intake, context-aware auto-resolutions, smart routing, and proactive access provisioning. It integrates with ticketing tools, IAM/IGA platforms, and knowledge bases, allowing users to submit requests via Slack, email, or GSuite, while the AI handles triage, multi-step troubleshooting, and only escalates when necessary. It also provides audit-ready access provisioning requests, approvals, and full conversation history across supported departments.

Who it’s for: IT teams and internal support organizations across departments (IT, HR, Legal, Finance, Engineering, Security) seeking to automate tier-1 support and improve resolution times within their existing software stack.

Features

AI-driven end-to-end ticket resolution
Context-aware understanding beyond keywords
Slack/email/GSuite-native interactions
Smart routing and on-call escalation
Access provisioning via IAM/IGA integrations
Audit-ready, compliant exchanges and logs
Self-learning automation improving over time

Public case studies and multiple customer success mentions; obvious traction in automation percentages and enterprise-ready positioning; active marketing emphasizing quick implementation and plug-in with existing stacks.

Founders · 3

Aron SolbergFounder

Aron is the founder and CEO of Risotto. When not working on his company he enjoys getting outdoors at every opportunity including hiking, skiing, and sailing.

LinkedIn ↗

Alex ConferFounder

Dropbox

Co-founder of Risotto! Formerly Hellosign, Dropbox, Gusto.

LinkedIn ↗X ↗

Chris PaulFounder

CTO and co-founder of Risotto. Formerly engineer and lead at HelloSign (YC11), interviewing.io, and Square.

LinkedIn ↗

Launch

Launched on Y Combinator · Mar 2024

View launch post ↗

Turn any Slack Channel into an automated IT help desk in 60 seconds

Risotto is an IT SaaS that integrates with Slack and Okta to automate 24/7 IT support, provisioning, and access management. It aims to reduce resolution times, cut SaaS costs, and improve security and SOC 2 compliance through a conversational, channel-based help desk.

From the original launch (Mar 2024) — may be outdated.