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Boosting customer service and sales productivity by 2-3x.
Typewise is an AI-first customer service platform where orchestrated agents resolve requests end-to-end by taking real actions across your stack. Teams describe outcomes in natural language and the platform compiles them into working automations—no flowcharts, no code. You can safely simulate changes and roll them out step by step. Fortune 500 brands such as Unilever and DPD use Typewise to cut support effort by 50%+ while increasing CSAT and NPS. With 200+ integrations, Typewise reads from and writes to CRM, ERP, and other systems to fully resolve cases, handing off to humans only where they add the most value. Hybrid intelligence enables partial hand-offs, review-before-send, and context-preserving resumption—so teams stay in control. Operate natively within Typewise Ticketing, with optional integrations into your existing CRM or helpdesk systems such as Zendesk, Salesforce, or Freshdesk, and enhance agents with a CRM-embedded copilot. A company-specific AI language model keeps every interaction on-brand. EU-hosted and ISO 27001 certified, Typewise delivers measurable ROI in weeks—so you can start small and scale automation with confidence.
Typewise offers an AI Agent Platform for customer service that enables multi-agent orchestration across channels and systems, aiming to automate workflows with human oversight. It emphasizes end-to-end automation, integration with over 200 systems, and governance to control automation with audits and simulations.
Launches AI agents quickly (first live agent in about 15 minutes) with human-in-the-loop control. Connects to CRM, ERP, billing, ITSM, commerce and knowledge systems via 200+ deep integrations and MCP-native connectors. Allows building workflows in natural language, automating across channels (chat, email, WhatsApp, voice, social), with policy-based approvals, simulations, and audit trails. Provides actions hub that reads from and writes to business data sources, performs knowledge-based actions, and delivers end-to-end automation across support, sales, and commerce workflows, including returns and renewals. Includes production-ready deployment, stepwise rollout guidance, and analytics on outcomes (CSAT, escalation, ROI). Pricing is outcome-based (success-based pricing) starting from $1 per resolution.
Who it’s for: Mid-market to enterprise companies with complex customer service needs, extensive knowledge bases, and multiple systems (CRM, ERP, billing, ITSM, commerce) seeking AI-assisted automation and governance.
Website highlights 200+ integrations, 10M+ tickets solved, enterprise-grade security, ROI claims, onboarding timelines, and sign-up options (free trial, demo) indicating active productization and market traction.
Co-Founder and CEO at Typewise, formerly Engagement Manager at Booz & Company. Lived in 7+ countries.
Co-Founder and CTO at Typewise, formerly Lead Data Science at Swiss National Broadcaster SRF. Loves coding since he was a kid. Speaks 5+ languages.
AI writing solution for businesses to save cost, increase customer satisfaction and sales conversion.
Typewise provides an AI writing solution for customer service and sales teams to improve writing efficiency, reduce errors, maintain on-brand tone, and boost CSAT and sales conversion. It offers features like sentence prediction, proofreading, auto replies, real-time translation, analytics, and supports CRM integration with data privacy; a risk-free trial is available.
From the original launch (Jun 2022) — may be outdated.
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