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Fini | Automate 80% of enterprise support with AI agents
Fini builds AI agents that autonomously resolve up to 80% of customer support tickets for enterprises specially in Fintech, E-commerce, Gaming and Fitness tech. Our agents understand complex workflows, take real actions (like refunds or KYC checks), and improve in real-time. Built on a proprietary knowledge engine, our agents deliver 98%+ accuracy and integrate deeply with tools like Zendesk, Salesforce, and internal APIs. Enterprises like Bitdefender and Training Peaks use Fini to slash support costs by 50% while boosting CSAT by 10%.
Fini offers self-improving AI agents for enterprise customer support that aim to resolve the majority of tickets across voice, chat, and email with high accuracy. The platform emphasizes autonomous operation, quick deployment, and compatibility across fintech and regulated industries.
Fini provides a multi-channel AI agent that self-learns from real resolutions to autonomously handle tickets. It deploys in 14 days (go live) and becomes fully autonomous in 30 days, with one agent handling voice, chat, and email across integrated helpdesk and CRM systems. It integrates with Zendesk, Intercom, Salesforce, Livechat, and more via one-click OAuth, requires no engineering on the customer side, and continuously tunes itself post-launch using observed tickets and outcomes. The pricing model includes a per-resolution cost with guarantees such as a 90-day trial and risk-free terms. It emphasizes unified reasoning across channels and ongoing self-improvement without manual re-tuning by operators.
Who it’s for: Enterprise customer support teams in regulated industries (e.g., fintech, banking) that require compliant, accurate automated ticket resolution and multi-channel support.
pricing and guarantee guarantees; multiple integrations and 90-day trial; explicit mention of live in 14 days and autonomous in 30 days; case studies and quotes featured
Deepak Singla is the co-founder of Fini. Deepak leads Fini’s product strategy, and the mission to automate customer interactions for tech companies around the world. Originally from India, Deepak graduated from IIT Delhi where he received a Bachelor degree in Mechanical Engineering, and a minor degree in Business Management
Hakim is leading tech at Fini. Hakim has a background in software engineering and analytics across 4+ organizations and 10+ years of experience. Most recently at Uber, Hakim met Deepak. Originally from Sweden, Hakim graduated from École Polytechnique with a master's degree in Engineering Mathematics.
Fini helps companies collect, categorize and resolve customer issues using AI
Fini collects customer interactions from multiple channels, categorizes and resolves them in real time across 50+ languages, and integrates with CRMs within a week. It aims to reduce manual handling by directing customers to self-serve product integrations and providing real-time dashboards of customer pain points.
From the original launch (Jun 2022) — may be outdated.
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