Thematic
ActiveCustomer intelligence for Enterprise CX teams. The grounded…
About
Thematic is the customer intelligence layer for enterprise CX. Trustworthy and traceable reporting your teams can stake decisions on, and the grounded data foundation your AI agents need to scale safely. Customers see NPS gains of 5 to 35 points and have attributed $4.8M in revenue from a 6-month pilot. Forrester measured 543% three-year ROI. Trusted by DoorDash, Woolworths, BNY, and Mitsubishi.
From their website
www.getthematic.com ↗Thematic provides an enterprise-focused customer intelligence layer that unifies and analyzes feedback from multiple sources to deliver decision-ready insights for CX teams. It aims to replace fragmented, hard-to-defend AI outputs with a single, governance-backed view of customer truth across channels.
Ingests data from surveys, tickets, transcripts, app reviews, and CRM notes, with built-in PII redaction and language translation. Unifies all sources into one consistent layer with role-based access. Uses Thematic Theming to surface themes from customer language (not predefined taxonomies), then scores themes by business impact and predicts metrics like NPS and churn propensity. Activates insights by routing to the right tools and teams via AI agent workflows, enabling tickets, alerts, and updated dashboards. Enterprise-grade governance, privacy, SOC 2 compliance, and open architecture for integrations and agent deployment.
Who it’s for: Enterprise CX teams (customer experience, product, operations, and support leaders) in large organizations seeking a single source of truth for customer feedback and actionable insights.
- Unified data ingestion from multiple sources
- Theming driven by customer language
- Theme-level prioritization with business impact
- Predictive scoring for NPS and churn
- Open architecture for AI agent workflows
- Role-based access and audit controls
- SOC 2 Type II compliance and data governance
Contains enterprise-focused claims, case studies, and references to Forrester TEI impact and ROI metrics, indicating established enterprise traction and ongoing customer engagements
Founders · 2
Alyona Medelyan, Ph.D. is the CEO of Thematic, an AI-driven customer insights solution. Thematic helps companies improve customer and product experience through insights from customer feedback. Their customers include LinkedIn, DoorDash, LinkedIn and Vodafone. Alyona holds a PhD in Natural Language Processing (NLP). Her academic publications have been cited by more than 2500 researchers. She frequently speaks on this topic at Data Science, AI and Customer Experience conferences.
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