HiOperator

Active

Customer support as a service.

Summer 2016200 peopleSan Francisco, CA, USA

www.hioperator.com ↗Crunchbase ↗See on the Idea Map B2B momentum

About

HiOperator provides customer support as a service. Banish your ticket backlog and free up your in-house team for higher level tasks.

From their website

as of Jun 7, 2026www.hioperator.com ↗

ServicesPay-Per-Resolution · Pay-for-what-you-solve per conversation; no onboarding fees; no hourly rates

HiOperator provides customer support as a service, offering automated tools and managed agents to handle customer inquiries. Their solution combines AI-driven features with human agents to scale support and improve efficiency.

HiOperator offers a suite of tools including HiLite for auto-tagging and routing, HiAuto for automated conversational responses, Elite Agents for fully managed senior agents, and SMSBot for SMS-based support. The platform integrates with existing providers (3PLs, CRMs, Admin, OMS), supports end-to-end customer service journeys using workflow automation and refined LLMs, and operates on a pay-per-resolution model with no onboarding or hourly fees. They provide rapid onboarding and flexible contract terms, with options to scale from overflow support to a full outsourced team.

Who it’s for: Companies seeking outsourced or augmented customer support with AI-powered automation and managed agents, across industries such as Retail, E-commerce, Media/Entertainment, Gaming, Travel, Transportation, and HealthTech.

Features