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The world’s largest omnichannel communications platform
The world’s largest omnichannel communications platform. Bird CRM powers communication between businesses and their customers — across any channel, always with the right context, and on every corner of the planet. Its products and solutions are the foundational building blocks to business communications across preferred channels, like SMS, Voice, WhatsApp, WeChat, Messenger, Email and more. Founded in 2011, Bird connects to billions of devices and is trusted by nearly 20,000 customers worldwide. Headquartered in Amsterdam, Bird operates across nine global hubs — including Singapore, Dublin, Shanghai, Sydney, London, Bogota and Asuncion — and is proud to be a “Work Anywhere” company. Its team of 500 employees represent more than 55 nationalities.
Bird is marketed as the world’s largest omnichannel communications platform, offering a unified CRM for marketing, service, and payments across channels like email, SMS, and WhatsApp. It emphasizes AI-powered customer lifecycle management, a data-driven CDP, multichannel orchestration, and enterprise-grade infrastructure for scalable communications and deliverability.
Bird provides a unified platform that connects data from multiple sources into a single view (CDP), enables custom data modeling and segmentation, and supports multichannel orchestration across email, SMS, WhatsApp, and beyond. It offers AI-driven personalization, marketing automation, and predictive analytics to optimize campaigns, with enterprise infrastructure and security to support large-scale deployments. The product includes pre-built integrations, data connectivity, and tools to create and manage customer journeys from first touch to retention, plus an emphasis on deliverability and measurement (e.g., higher conversion rates, improved open rates).
Who it’s for: Enterprise brands and Fortune 500–level companies seeking a unified, AI-powered CRM and multichannel communications platform for marketing, service, and payments.
Mentions of Fortune 500 customers, enterprise deployments, and partner onboarding efficiency imply traction and enterprise focus; references to AI-driven features and ‘start for free’ trial suggest early and growing demand.
How Bird’s homepage introduced itself over the years — each line is the page title the web actually saw, linked to that moment’s archived capture.
Formerly “MessageBird” · why startups rename →
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