Humoniq

Active

AI-Native BPO for travel & transport

Summer 2025Founded 20256 peopleSan Francisco, CA, USA

humoniq.ai ↗LinkedIn ↗X ↗See on the Idea Map B2B momentum

About

Humoniq is building the first AI-Native BPO for the travel & transport industries, which outsource $20B of customer support each year. Our AI-native approach improves speed, accuracy, and satisfaction. Our team is uniquely equipped to solve this challenge. We previously grew a travel management company, Flightfox (YC S12), to $22M/yr. We handled thousands of customer requests each month, which exposed the limitations of traditional outsourcing.

From their website

as of Jun 7, 2026humoniq.ai ↗

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Humoniq offers AI-native voice and text travel support via an AI-first BPO that combines conversational AI with human agents for airlines, airports, OTAs, and TMCs. It emphasizes end-to-end customer support, with deep travel integrations to reduce costs and improve response times.

The product blends AI-driven conversational experiences (voice and text) with integrated travel ecosystems (NDC, GDS) to handle traveler interactions across channels (call, chat, email, social). It uses AI for informational requests and routing, while expert human agents handle higher-complexity tasks. The platform supports end-to-end customer support operations for airlines/airports, OTAs, and travel management companies, aiming to reduce response times, improve CX, and lower labor costs through automation and context-rich handoffs to humans.

Who it’s for: Airlines and airports; travel agencies such as OTAs; travel management companies (TMCs); sectors seeking AI-assisted travel support and operations.

Features

AI-driven voice and text conversations
End-to-end travel industry integrations (NDC, GDS)
Hybrid AI + human agent workflow
Context-rich escalation to human agents
Omnichannel support (call, chat, email, social)
Opportunity to reduce response times and errors
Scalable BPO for travel support operations

Founders · 2

Todd SullivanFounder

CEO and co-founder of Humoniq, building voice AI agents for airlines and travel agencies. Previously co-founded and built Flightfox (YC S12) to over $20m in annual sales. Before that, I was a software engineer at DoD (AU) and Raytheon.

LinkedIn ↗X ↗

Will WeberFounder

CPO and co-founder of Humoniq. Led product and growth at Flightfox (YC S12) for over 8 years, providing travel support to over 100,000 travelers. Before that, played soccer for Örebro Syrianska IF in Sweden's Second Division.

LinkedIn ↗

Launch

Launched on Y Combinator · Aug 2025

View launch post ↗

The first customer support center for travel & transport companies run by AI agents, not humans.

Humoniq offers an AI-powered customer support outsourcing option for travel and transport companies, replacing human offshore teams with AI agents for front- and back-office tasks to deliver faster, cheaper, and consistent service.