Cohere

Cohere provides cobrowsing and AI-powered assistive automation to scale customer support. Their platform purports to automate and personalize responses, guide users through resolutions, and deflect tickets across multiple channels.

Cobrowse-able customer support that visually guides users during live interactions, with AI-driven automation that extracts knowledge from help centers and past conversations to generate personalized answers. Users can turn support articles and prior tickets into instant responses, have the system automatically answer repeated questions, and perform actions on behalf of agents. The platform connects with existing service desks and supports chat, email, SMS, and more, with analytics to identify trends and content gaps. A dedicated success team assists with implementing Flowgen AI to create personalized automation flows and measure ROI.

Who it’s for: CX teams and support organizations in SMBs to enterprise, across consumer software and B2B products, seeking to automate and improve self-serve and agent-assisted support.

Customers: Ramp, Loom, Rippling, OpenPhone, Flock Safety, Podium

Memorable customer logos and case studies; hiring and growth mentions; demo-booking CTA; active marketing of ROI and integrations.