Signals
ActiveProactive AI customer support that engages high-value users
About
Proactive AI customer support that engages high-value users. By using LLM’s to engage customers in an authentic way before they reach out to customer support we minimize support tickets, build relationships and deliver upsells. We are the only AI agent on the market with sufficient engagement to be allowed to send iMessages outbound.
Founders · 2
Co-Founder Return Signals. 2x founder. Previously built AI patient intake at Kaiser Permanente, medical ChatGPT before ChatGPT at Curai Health, and co-founded MDandMe. Physics PhD.
Co-founder at Return Signals. I like building things from the ground up. Previously helped take two startups from 0 - 1: one was acquired by Blueground, and another grew 6x YoY to $40M ARR and became profitable by the time I left.
Launch
AI-powered post-purchase messaging that reduces returns and increases repeat purchases for e-commerce brands.
Return Signals builds an AI-powered luxury concierge that proactively messages customers via SMS after delivery to reduce returns and boost lifetime value for e-commerce brands. It targets brands with high return rates and reports 5–10% margin uplift, 70% exchange conversion, high response rates, and 95% positive sentiment, with analytics for brand teams.
Formerly “Material Model”, “Return Signals”
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