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First ever Agentic CSMs to upsell & renew 6+ figure deals.
Most B2B churn is preventable - most teams just see it too late. By the time a CSM notices, the champion has already quietly disengaged, key features went unadopted, and the renewal conversation is damage control. The dangerous part? The customer might still be logging in, but they've stopped using what actually matters. Userlens catches all of that months earlier. Our AI agents monitor every user at every account the way your best CSM watches your top five strategic accounts: - feature adoption - usage trends - champion engagement - sentiment shifts in Slack and Intercom - open support issues. When a signal hits (churn risk, renewal, expansion opportunity), Userlens doesn't just alert you. It builds the talking points and deck on top of your team's approved templates and playbook. If you have CSMs, Userlens makes every one of them your best. If you don't have one yet, Userlens runs your book like the best CSM money could buy.
Userlens provides AI-native churn prediction and account-level product intelligence for tech companies, designed to help customer success teams monitor all users across accounts and proactively address churn. It emphasizes continuous, always-on insights and proactive guidance to focus CS efforts on at-risk accounts and renewals.
The product ingests data from sources like Mixpanel, Amplitude, PostHog, Salesforce, HubSpot, Snowflake, and more, then provides account-level analytics including feature adoption, seat utilization, usage trends, and adoption gaps. It offers custom metrics, historical trend tracking, and a compare mode to surface signals and changes. The system is described as always-on, proactive, and capable of auto-creating insights and actions, with an emphasis on integrating into existing workflows and tools (e.g., HubSpot). It positions its AI agents as watching every account and surfacing where to focus, including proactive churn predictions months before they occur.
Who it’s for: Tech companies with customer success teams needing proactive churn prevention and account-level product intelligence, especially those with renewal periods and complex multi-account landscapes.
mentions of enterprise onboarding, white-glove onboarding, security/compliance (SOC 2 Type 2 in progress, GDPR compliant), and dedicated setup support indicate enterprise traction and onboarding activity
Userlens gives you 100x CSMs
Userlens is an AI customer success manager that monitors every customer account for churn signals across product usage, CRM data, and communication channels, automatically generating talking points and QBR decks.
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AI agents that automate customer success
AI agents that automate B2B software implementation
