Userlens
ActiveAI CSM that never misses churn and upsells.
About
Most B2B churn is preventable - most teams just see it too late. By the time a CSM notices, the champion has already quietly disengaged, key features went unadopted, and the renewal conversation is damage control. The dangerous part? The customer might still be logging in, but they've stopped using what actually matters. Userlens catches all of that months earlier. Our AI agents monitor every user at every account the way your best CSM watches your top five strategic accounts: - feature adoption - usage trends - champion engagement - sentiment shifts in Slack and Intercom - open support issues. When a signal hits (churn risk, renewal, expansion opportunity), Userlens doesn't just alert you. It builds the talking points and deck on top of your team's approved templates and playbook. If you have CSMs, Userlens makes every one of them your best. If you don't have one yet, Userlens runs your book like the best CSM money could buy.
Founders · 2
Launch
Userlens gives you 100x CSMs
Userlens provides an AI-assisted customer success platform that monitors every account, detects churn risk early, and generates renewal talking points and QBR decks based on a company’s playbook. It connects to product analytics, CRM, billing, and support tools, and offers a 3-month free period for YC companies.
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