platoseedplatoseed
AI agents that automate customer success
Pollen is building AI agents that autonomously improve retention. Pollen monitors every customer account to detect back-tested churn and upsell signals by connecting to your communications, support tickets, product usage, and CRM. Then, Pollen tells your team exactly which accounts need attention today and decides what to do next.
Pollen provides AI agents designed to automate and optimize post-sales/customer success workflows. It monitors signals across product usage, communications, and external data to prioritize actions and draft proactive outreach.
Pollen continuously monitors usage, communication signals, support interactions, and external news to identify accounts needing attention. It provides purpose-built agents for adoption, retention, expansion, and more; these agents draft emails, prepare meeting briefs, and recommend next steps so teams can act quickly. It integrates with tools like HubSpot, Slack, Intercom, PostHog, and others to maintain context and automate follow-ups, renewals, and proactive outreach.
Who it’s for: Growing or fast-scaling customer success teams in companies building or maturing their post-sales motion, including lean CS teams and founders overseeing customer relationships.
Hiring/product integration mentions; traction signals with defined customer metrics and demos noted
AmazonCEO @ Pollen | CS grad @ UC Berkeley | Integrated ML in Amazon Maps app used by 100k+ Prime drivers | Published 6 apps with cofounders | Conducted ML research on COVID-19 classification at Columbia.
AmazonEngineering @ Pollen. Berkeley CS '25. Aldrin worked at AWS as a SWE twice, where he implemented AI context retrieval pipelines and search indices, serving 3M users. Started building iOS and android apps at 15 and published 3 apps on the App Store.
Co-Founder & COO @ Pollen | Berkeley EECS | Ex. LLNL, Data Archive Team | Building AI Agents that automate customer success for founders.
AI agents that make every customer feel like they’re your first.
Pollen launches an AI-driven platform that connects to email, support tickets, product usage, CRM, and external data to monitor every customer account with AI agents, detect churn and upsell signals, and provide a prioritized list of accounts with suggested actions and automation tools for drafting emails, decks, and renewal strategies.
Formerly “Daymi” · why startups rename →
AI Agents for the supply chain.
First ever Agentic CSMs to upsell & renew 6+ figure deals.
