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Customer support tool purpose-built for companies that sell APIs
Fogbender helps B2B companies support customer teams: think Intercom meets Slack's shared channels. Today, all customer software is explicitly or implicitly designed for helping individuals, not teams. This is forcing B2B companies - who sell products to teams, not individuals - to augment their default customer support platform (Zendesk, Intercom, Front, etc) with a second, "unofficial", system: Slack's shared channels. This causes a number of operational and logistical difficulties for both vendors and their customers, resulting in added costs, inefficiencies, and lost opportunities. With Fogbender, B2B vendors embed a team-to-team messaging widget directly on their customer dashboard, where all users belonging to an account can - with no additional authentication - 1) see a list of currently-open issues 2) participate in conversations with their own team and the vendor, and 3) search all historical discussions.
Fogbender provides a B2B-focused customer support platform featuring an embeddable team messaging widget designed for companies that sell APIs. It emphasizes an embedded, end-user oriented support experience and positions itself as a frontend support solution for B2B products.
An embeddable team messaging widget for B2B customer support that integrates into a company’s product to support end users directly within the product. It appears to offer agent-facing and end-user messaging, with integrations (GitHub, Slack) and support for shared channels, as well as upcoming features around automated triage. The pricing page mentions hosted hosting with seats for internal messaging, read-only access to conversations, and seats for customer-facing human agents, plus anonymous visitor chat and team-to-team widgets.
Who it’s for: B2B software companies that sell APIs and need in-product customer support for end users and developers
Listed with YC backing and pricing page; mentions SOC 2 and integrations; ongoing feature development (self-driving triage coming soon)
No founder data available for this company.
Modern customer support platform replacement for Intercom and Zendesk
Open-source customer engagement & messaging automation
