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The modern, open source, self-hosted AI customer support platform
Chatwoot is an AI-powered customer support platform that enables businesses to deliver exceptional support experiences. Built as a modern, open-source, and self-hosted alternative to tools like Intercom and Zendesk, Chatwoot brings all your customer conversations into one place. You can connect email, website live chat, social media accounts, WhatsApp, and more, making it easy to manage every interaction from a single, unified platform.
Chatwoot is an AI-powered, open-source customer support platform that can be self-hosted or used in the cloud. It unifies conversations across live chat, email, and social channels, with built-in AI features to assist agents and improve response times.
Chatwoot provides an omnichannel customer support desk with a built-in AI assistant (Captain) and Copilot for smart answer suggestions, past-conversation access, and help-center lookups. It supports self-hosting on your infrastructure or using their cloud service, and consolidates conversations from live chat, email, WhatsApp, Instagram, Facebook, and more. It also offers a knowledge base for self-service, translation capabilities, and an API to extend with custom integrations.
Who it’s for: Businesses seeking an open-source, self-hosted or cloud-based omnichannel customer support platform with AI-assisted responses and customizable branding.
Customers: FairDee (case study cited), Converso (quoted testimonial)
mentions of customers/case studies and testimonials; product emphasizes self-hosted and cloud options, AI features
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