Substrate

Substrate provides AI agents designed for healthcare revenue cycle management, automating tasks across the claim lifecycle such as status checks, appeals, policy reviews, posting and refunds to reduce manual work. The platform emphasizes autonomous task execution, integration with EHR/PM systems, and security compliance.

Substrate offers AI Agents that autonomously perform revenue cycle tasks: Claim Status Agent, Appeals Agent, Exception Posting, and Patient Refunds. The system connects to PM, EHR, and clearinghouse, learns claim-specific strategies, monitors and resolves claims 24/7, and persists success data. Features include eligibility checks, payer policy review, document review, predictive insights, and human-in-the-loop escalation for uncertain cases. It provides full audit trails with screenshots/video, zero-trust security, and HIPAA/SOC2 compliant infrastructure.

Who it’s for: Healthcare providers and organizations involved in revenue cycle management (e.g., clinics, multisite practices, and hospital networks) that use PM/EHR systems and manage payer interactions.

case studies and testimonials, enterprise-grade capabilities, emphasis on security/compliance