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An AI teammate that automatically updates your customer-facing docs
Docs are integral to a great customer experience, but managing them is a challenging, multi-team effort. The most successful companies recognize that fantastic docs drive adoption and bad ones cause customers to churn. Promptless is used by fast-growing startups and Fortune 500 enterprises alike to automatically update docs based on feature releases, support tickets, internal Slack conversations, and more. Promptless is designed to be flexible—it can integrate with any docs platform, be triggered automatically from many workflows, and can pull in context from any internal knowledge source. With Promptless, documentation becomes a strategic advantage for growth, not a bottleneck or a liability.
Promptless is a platform that automatically updates customer-facing documentation by monitoring changes, drafting updates, and routing them through your existing docs workflow. It aims to keep docs in sync with product changes with minimal manual prompting.
When a PR opens, a Slack thread, or a DOC ticket is created, Promptless automatically decides if a doc update is warranted. It researches across connected context, notifies the user with a suggestion, and supports inline review and edits. It can publish by opening PRs or deploying directly to the docs provider, auto-regenerates screenshots with crops/annotations, writes in the team's style (or via a configured style guide and Vale rules), provides full inline citations, learns from user feedback, and plugs into existing docs platforms, repos, and tools. It offers proactive automatic updates via PRs/Slack/support tickets without prompting, and supports translation, advanced workflows, and governance options depending on plan.
Who it’s for: Documentation teams, technical writers, developers maintaining customer-facing docs, and organizations with evolving product docs and integration needs.
Customers: Vitess, Helm, Runpod, Bazel, Vellum, Latitude.sh, Prove, Nicholas DeWald
Pricing page mentions 14-day free trial and multiple plan tiers; references to customers and case mentions; ongoing product features and changelog imply active development.
Prithvi co-founded Promptless. Before Promptless, he served as VP of Product & Engineering at Bond, a fintech infrastructure startup acquired by NYSE:FIS in 2023. There he saw firsthand the effort required to maintain hundreds of tutorials and guides and the outsized business impact of world-class documentation. Prithvi graduated from Stanford in 2015 (B.S. CS, AI track). He was also a 4-time International Mathematical Olympiad (IMO) participant, including as the youngest participant in 2008.
Frances is building Promptless, helping companies keep customer-facing content up-to-date. Prior to Promptless, Frances led product, ML/AI engineering, and LLM ops on petabyte scale at Cloudflare, OneSignal, and Graft. Yale undergrad. Stanford PhD drop-out. Has published LLM research.
Promptless proactively drafts updates to your docs while you ship software and support customers
Promptless automatically updates product and support documentation by monitoring feature releases, tickets, and conversations, and can be triggered from Slack or integrated with Slack, GitHub, Notion, Jira/Linear, Zendesk/Intercom, and CMS. It targets teams maintaining customer docs to improve accuracy, simplicity, and discoverability and reduce manual writing effort.
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AI documentation engineer – test & autoimprove stale product docs
