MosaicVoice

Active

We make it simple for call centers to automate quality assurance.

Winter 2022Founded 20204 peopleOakland, CA, USA; Remote

mosaicvoice.ai/ ↗See on the Idea Map B2B momentum

About

MosaicVoice makes it easy for call centers to automate their Quality Assurance function. Our software listens to customer conversations in real-time and identifies and alerts agents and managers to any compliance violations as they happen

From their website

as of Jun 7, 2026mosaicvoice.ai ↗

SaaSSubscription

MosaicVoice provides AI-powered real-time guidance, automated QA, and analytics for contact centers to improve accuracy, compliance, and agent performance. The platform emphasizes no-code setup, quick onboarding, and CRM-ready outputs to enhance customer experiences.

The product offers real-time agent guidance and AI-powered analytics that listen to calls, identify customer intents and objections, and prompt agents with talking points and remediation steps. It includes automated QA that tracks compliance in real-time and alerts managers to breaches, along with onboarding support so agents can be productive in hours. Outputs such as CRM-ready call reports and transcripts with redacted sensitive information are generated automatically. The system is designed to integrate with various dialers and provides a no-code, quick-to-activate experience, plus features like rapid onboarding, AI-assisted objection handling, and comprehensive call analytics.

Who it’s for: Contact centers across industries seeking accuracy, compliance, and empathetic customer interactions, including Healthcare, Utilities, Hospitality, and BPO sectors.

Features

Real-time agent guidance
Automated QA with compliance alerts
AI-powered analytics and reporting
CRM-ready summaries and transcripts
Intelligent objection handling
Rapid onboarding and no-code setup
Integrates with all dialers

Customers: Travel Outlook, RelateCare

Customer stories and revenue-focused claims (customer stories listed); mentions of onboarding speed and ROI imply traction and growth.

Founders · 2

Julian McCartyFounder

Stanford

Berkeley

I've spent my career at the intersection of analytics and the call center. After studying math at Berkeley, I spent 4 years as a consultant, advising some of the world's largest call centers on operational optimization. After business school at Stanford, I spent 7 years as an Investment Banker covering the call center software landscape. Now, as CEO and Co-founder of MosaicVoice, my team and I are working to empower call centers and their employees with the use of Conversational Intelligence.

LinkedIn ↗