Voiceops

Voiceops provides an AI-driven agent that analyzes customer conversations to generate structured signals that feed into a company’s CRM, BI, and internal tools. It aims to unify data across sales, CX, product, and leadership, enabling faster, data-driven decisions from live conversations.

Voiceops connects conversations across calls, email, SMS, and chat, ingests past interactions, and learns from them to map products, funnels, intents, and risks. The platform outputs structured data and workflows that plug into CRMs, BI tools, and internal apps. Features include automated QA scoring of all calls, CRM field enrichment, lead scoring based on intent and sentiment, live knowledge base generation from solved tickets, product roadmap evidence collection, and agent-enabled live playbooks that automate post-call work and route high-intent leads. The system supports multi-language transcription (120+ languages), handles interruptions and context, and updates signals as products and scripts change.

Who it’s for: B2C companies

Case studies and mentions of traction (e.g., ISSA) and product investments referenced; growth-oriented capabilities and integration breadth imply active expansion and customer traction.