Glowing.io

Active

Unified, enterprise messaging platform for leading brands of the world

Winter 2018Founded 200511 peopleLas Vegas, NV, USA

About

Glowing enables leading global brands and their customers to text message with each other via existing popular mobile messaging platforms. Our solution allows for brands to appeal to millennials (and other digital travelers) as well as to the “silent guests” who prefer messaging as their primary communication channel.

From their website

www.glowing.io ↗

SaaSSubscription · Unlimited Plan at $3 per room per month; features include unlimited users, omni-channel messaging, 100+ languages, AI Copilot, PMS integration, broadcasting, automated workflows, escalations and assignments, internal staff chat, standard support. Enterprise plan details are listed as Custom/Contact-

Glowing.io is an AI-powered unified guest engagement platform for luxury hospitality that consolidates multi-channel messaging, real-time translation, and automation into one cloud-based dashboard. It targets high-end hotels, resorts, and clubs to improve response times, upsell opportunities, and guest satisfaction at scale.

Glowing unifies conversations across SMS, WhatsApp, WeChat, LINE, Facebook Messenger, and more in a single dashboard with intelligent private routing. It offers real-time translation in 100+ languages, AI Copilot to draft or auto-respond, journey-based automated moments and targeted broadcasts, AI-driven insights from conversations, and deep integrations with PMS, CRM, and service platforms. The platform supports pre-scheduled Moments Messaging, automation of routine questions through AI agents, and data-powered personalization to drive loyalty and faster resolutions.

Who it’s for: Luxury hospitality brands (hotels, resorts, clubs) seeking centralized, multilingual guest messaging and automated guest engagement at scale.

Features

Unified multi-channel messaging in one dashboard
Real-time translation in 100+ languages
AI Copilot for drafting and auto-responding
Pre-scheduled Moments Messaging across guest journey
Broadcast messaging to segments or all guests
Journey-based AI agents handling routine questions
Smart routing to the right team member

Pricing and plan pages; enterprise/custom option; product highlights and use cases; customer testimonials mention measurable results; ongoing emphasis on integrations and luxury hospitality focus.