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Real-time visibility into critical apps and services all in one place.
Backed by Y Combinator · a16z (portfolio)
PagerDuty is an operations performance platform delivering visibility and actionable intelligence across the entire incident lifecycle. Their SaaS-based solution empowers over 10,000 small, mid-size and enterprise global customers such as Comcast, eHarmony, Slack and Lululemon with the insight to intelligently respond to critical disruptions for exceptional customer experience. PagerDuty was founded to deliver a new and innovative approach to increase business response and efficiency. When brand reputation depends on customer satisfaction, PagerDuty arms businesses with the insight to proactively manage incidents and events that may impact customers across their IT environment.
PagerDuty offers an AI-first operations platform for real-time visibility and incident management of mission-critical systems. It emphasizes AI agents, automation, and integration to accelerate issue resolution and resilience across enterprise environments.
PagerDuty provides an Operations Cloud platform with end-to-end incident management, AI agents that automate detection, triage, diagnosis, and remediation, and integrations with 750+ tools. It supports unified incident workflows, smart alerting, dynamic routing, and post-incident reviews, all accessible via Slack, Teams, or other interfaces. The platform also includes AI-driven automation, status pages, and platform services to orchestrate responses across the tech stack.
Who it’s for: Enterprises with complex, mission-critical applications seeking AI-enabled incident management and real-time operational resilience.
Customers: FOX Corporation, TUI, Zoom, Spotify, Vodafone, DraftKings, Australian Bank, Check out.com
Hiring/traction mentions (customer logos, case studies) and emphasis on AI-first platform evolution indicate active growth and product maturation.
Co-Founder, PagerDuty. Alex started PagerDuty in 2009 as founding CEO, leading the company through several stages of growth, including product-market fit, fundraising, and expansion of the product vision. He replaced himself in 2016 and stepped into the role of CTO (until 2020), and later, GM of Platform (until 2024). He has served on the PagerDuty board of directors since 2010.
How PagerDuty’s homepage introduced itself over the years — each line is the page title the web actually saw, linked to that moment’s archived capture.
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