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Replacing the restaurant phone line with Voice AI
Certus AI is replacing the restaurant phone line with Voice AI. Restaurants lose up to $100,000 per year per location from missed calls, lost orders, and abandoned hold lines. Staff are overwhelmed. IVRs frustrate customers. Call centers are expensive and impersonal. It’s 2025. Guests don’t leave voicemails or wait on hold. They just move on. Certus is an AI voice agent built for restaurants. It answers every call, 24/7 — taking orders, processing deliveries, booking reservations, upselling, and handling complaints in English, Spanish, French and more. Certus is built to manage the phone line end to end, from the customer call to the restaurant tech stack, with zero human intervention required. It currently integrates with industry-leading systems like Toast, Square, Clover, UberEats, DoorDash, and more. We’re building the voice layer of the modern restaurant — the employee they’ll never fire. We started Certus because we lived the pain. Gurveer (CEO) grew up answering phones in his family’s restaurant and helped operate them, growing from 1 to 11 locations in 7 years. Later, he and Adam (CRO) ran a restaurant growth startup to help others increase revenue, but kept watching clients bleed cash because no one picked up the phone. So we built the solution the industry always wished existed. Until now, this problem was considered unsolvable. But Voice AI has finally crossed the conversational chasm and 72% of consumers now prefer AI over humans as long as it means faster and better service. More importantly, the market is begging for this. The North American restaurant industry crossed $1 trillion in 2024, and it's projected to hit $1.5 trillion in 2025. Yet over $100 billion is still lost annually to missed calls, human error, and outdated tech. As the market continues to grow, so do the losses! Our customers say it best: - “Certus changed my life overnight.” - “We were losing the ability to give great in-house service — the phone was killing us.” - “70% of my business comes through the phone. That’s mine and my 16 staffs livelihood.” - “Before Certus, I used to lose 40 - 60 calls a day…. now my printer just stays printing!” - “I’ve been in the business 38 years. I’ve been waiting for this since then.” Certus is here to fix the $120B phone problem — one call at a time. And in doing so, we’re redefining how the restaurant industry communicates forever, starting with the phone line.
Certus AI offers a Restaurant Voice AI Agent that handles phone orders 24/7, integrates with POS/KDS systems, and upsells to recover missed revenue. It is presented as an always-available, no-hassle AI employee that can take complex orders and manage reservations and multilingual inquiries directly within existing restaurant workflows.
A voice-based AI agent that answers the restaurant phone line, navigates the menu, upsells sides and drinks, takes orders directly into the POS/KDS with full accuracy, handles reservations and complex queries, supports multiple languages, and provides analytics on calls and revenue. It integrates without new hardware, forwarding the restaurant’s existing phone line to Certus, and then injects orders into POS systems (e.g., Toast, Square, Clover) with 1-click POS integrations. Setup claims to take under 15 minutes and fulfillment occurs within 48 hours of integration.
Who it’s for: Restaurant owners and operators seeking to replace or augment phone order handling with an automated Voice AI that can operate 24/7 and reduce missed calls.
Hiring/traction mentions (booked calls, customer logos, case studies) and live demos; multiple references to integrations and ROI calculator imply market traction.
Co-founder & CEO of Certus AI. I started answering phones at my family’s restaurant at 9 and helped scale it from 1 to 11 locations. Later, I co-founded a restaurant growth startup with Adam (now Certus CRO), helping independents grow revenue across takeout, catering, and event— but clients still lost money because no one answered the phone. That’s what led me to build Certus: the solution I wish we had when I was 15 and the kitchen was on fire.
Co-founder & CRO of Certus AI. Before Certus, I helped scale a restaurant growth startup with Gurveer, working directly with dozens of independent restaurants and closing our deals. We helped drive revenue across delivery, catering, and events — but time after time, sales fell through because no one picked up the phone. That’s what led us to build Certus. I now lead GTM and speak with operators daily to uncover what’s broken and how Certus can fix it.
Co-founder & CTO of Certus AI. I got my start at 16 with a full-time internship at Falcon Eye Drones. Since then, I’ve built AI systems across logistics, telecom, and restaurant tech, always focused on automation and operational leverage. Before Certus, I was a founding engineer at Hive AI, co-founded 2 startups, and built a full-stack hospitality management system. That gave me deep insight into how restaurants really run, and why fixing the phone line had to be next.
The AI Phone System Restaurants Rely On
Certus AI launches an AI voice agent for restaurants that answers every call, taking orders, booking reservations, processing deliveries, handling complaints, and upselling. It connects to POS, reservation, and delivery systems to reduce missed calls and improve real-time service for restaurant operators.
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