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AI-powered Sales Agent for Service-Based Industries
We specialize in voice and can close customers across every channel 24/7.
Avoca AI provides an AI-powered front office for service-based businesses, delivering always-on agents to handle calls, texts, and chats and drive bookings. It positions itself as the AI workforce for home services, consolidating and automating customer interactions to improve speed-to-lead and booking rates.
The product offers always-on AI agents that answer calls, engage via web chat and SMS, and support scheduling. It includes features like speed-to-lead with real-time scoring, omnichannel communication, outbound campaigns to re-engage leads, and CRM integration (notably with ServiceTitan) to sync bookings and customer data. The platform also provides analytics and coaching capabilities to surface missed opportunities and improve agent performance. Customers can book jobs 24/7, and the system supports nurture campaigns and direct integrations to ultra-specific industry workflows (home services like HVAC, plumbing, electrical, pest control, etc.).
Who it’s for: Service-based home services businesses (e.g., HVAC, plumbing, electrical, pest control, garage doors, roofing) and multi-location front offices seeking to automate inbound/outbound communications and increase bookings.
Customers: Granite Comfort, Aire Serv, My Plumber Plus, Reliable Comfort, Top Flight Electric, Sila Standard (mentioned in case of partnership)
Funding: $125M Series B at $1B valuation; enterprise-ready with security certifications and partnerships; multiple customer case studies showing adoption across brands and locations.
Apurva is a 2nd time founder who studied CS at MIT and has worked on AI products at Apple, Sunshine, and was most recently at Retool where I did engineering. Growing up in Michigan, he helped his parents handle tiresome communications while establishing their own small business.
Cofounder of Avoca. Previously I was an early PM at Nuro for 3 years trying to make self-driving goods delivery a reality. Before that, I worked as a consultant at BCG in NY for 2 years, helping bring AI to multiple F500 companies. I studied CS at MIT where I focused on ML research, specifically using generative AI for drug discovery. As a kid, I helped manage communications for my mom's acupuncturist business in Pennsylvania.
We’re equipping every SMB with an intelligent, 24/7 customer communications platform so business owners can get back to focusing on their core business
Avoca AI launches a 24/7, AI-powered customer communications platform that handles inbound and outbound interactions for SMBs, aiming to capture customer intent, reduce missed calls, and build loyalty through automated phone, text, email, appointment booking, and review/social proof workflows.
From the original launch (Mar 2023) — may be outdated.
Formerly “synergy.ai” · why startups rename →
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