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AI-Native ServiceNow run by always-on AI agents
Modern is consolidating the IT function into a single platform powered by secure, always-on agents who understand your business. Help desk, access, hardware, on/off-boarding, security, procurement are automated end-to-end inside the channels your team already uses (Slack, Teams, Email, Voice, WhatsApp, Telegram).
Modern is an AI-native ITSM platform that automates service desk workflows with AI agents and policy-based governance across IT and other departments. It focuses on transforming ticket handling from request to resolution with audit-ready logs and extensible integrations.
The product connects Modern to your corporate chat platform, then uses natural language descriptions of desired automations to build AI-driven workflows. It automatically handles access requests, provisioning, onboarding, and offboarding with policy checks at every step, and logs every action for audit. It supports expansion beyond IT to HR, Legal, and Finance, with a single platform that compounds automations over time and offers optional managed services. Integrations with identity, HRIS, ERP, and collaboration systems are provided, along with security controls and audit trails.
Who it’s for: Enterprises and large organizations seeking AI-driven IT service management and policy-based automation across IT and non-IT functions
Series C healthtech reference in text; multiple enterprise use cases and global deployments mentioned
Building the AI-native ServiceNow. Serial founder, most recently Frankie now Unmind (Disney, Uber, Lendlease, the MLB as customers, 100m+ raised).
I've spent 15+ years building developer platforms, starting as part of the core team on Wix Code (now Wix Studio), where we helped empower millions of citizen developers before it was a buzzword. I then scaled a startup through Southeast Asia, before joining Canva where I led their internal developer platform. I left to co-found Modern with Seb, bringing the same platform-building instincts to IT automation.
Secure agents that automate help desk, access, on/off-boarding, hardware, security, and procurement in the channels your team already uses
Modern is an AI-native IT service management platform that automates help desk, access, onboarding, hardware, and procurement through existing team communication channels like Slack and Teams, claiming 80%+ automation coverage.
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