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AI Agents That Run Hotel Operations.
Autonomous AI agents that answer calls, close sales, and run operations, so your team can focus on guests. Trusted by some of the top hotel groups in the US, supporting 50+ hotels across brands like Marriott, Hilton, and Hyatt Built on advanced Computer Use Agent technology, Lance agents can navigate your existing hotel software, make real-time decisions, and handle complex multi-step tasks.
Lance offers an AI-powered operations platform for hotels that automates guest interactions and internal tasks. It uses multimodal AI agents to handle calls, messaging, housekeeping, work orders, and scheduling across hotel systems, aiming to run operations end-to-end without custom integrations.
Lance provides autonomous AI agents that listen to guest calls, read messages, and visually interact with hotel software to navigate PMS, task platforms, and back-office tools. It operates across voice, SMS, email, and vision in a single workforce, executing tasks such as creating work orders, modifying reservations, coordinating housekeeping, and scheduling—without requiring APIs or vendor integrations. The system connects to hotel software, works across the tech stack, and sets up in under an hour, aiming to resolve issues and complete requests end-to-end rather than just logging them.
Who it’s for: Hotels and hotel operators seeking to automate guest interactions and operations using AI-powered agents.
mentions of customers and testimonials, product demos, and deployment narratives; implied traction through case mentions and testimonials
CEO of Lance. Former Head of Product and Founding Engineer at Silicon Valley Commerce (9‑figure exit). Previously product roles at Google and Salesforce, building industry-leading voice and AI agent technology.
COO of Lance. Previous work on AI agents at Domo, with earlier Product & customer facing roles at SmartSuite (Series A) and Zeus.
CTO of Lance. Previously founded and exited MedTec Innovate, worked on speech and language research at Stanford, and studied EECS + Business in Berkeley M.E.T. Built agent infrastructure at GI Partners and LLM eval metrics at Knowtex (YC S22).
guests got places to be
Lance builds autonomous AI agents that answer calls, complete guest requests, and manage operations for hotels. The launch introduces Receptionist AI, Sales AI, and Lance Pad, aimed at hotel groups to scale guest communications, qualify inbound inquiries, and coordinate on-property tasks in real time.
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