Jetdocs

Active

Collaborative ticketing that integrates into Teams and Slack

Winter 2021Founded 20202 peopleToronto, ON, Canada; Remote

jetdocs.io ↗LinkedIn ↗See on the Idea Map B2B momentum

About

Jetdocs is a collaborative ticketing solution that is integrated into Microsoft Teams and Slack. We allow teams to create no-code workflows that digitize your processes and connect your teams. We empower IT and Ops teams with the interface, as well as the ability to build out workflows to handle internal tickets, requests and approvals. We eliminate the problems of bloated email chains, group inboxes and long messaging threads.

From their website

as of Jun 7, 2026jetdocs.io ↗

SaaSSubscription · Plans include Team (up to 75 users), Enterprise (350+ users), and Freemium for Teams under 10 users; pricing pages show monthly/annualization and custom/enterprise quotes, with onboarding and custom workflows included per tier

Jetdocs provides a universal ticketing infrastructure that organizations customize to power cross-functional workflows, with Gerald as an AI front door to triage and auto-create tickets. It integrates into Teams and Slack and aims to replace legacy tools like JIRA and spreadsheets by automating routing, approvals, and analytics.

Jetdocs offers a core ticketing engine for conditional approvals, routing, SLA enforcement, and audit trails. It supports AI-powered bot steps to triage and enrich data, real-time integration via webhooks and APIs, and native connectors to Teams and Slack. Users design cross-functional workflows with approval chains, escalation paths, and dynamic fields, while Gerald searches across SharePoint and FAQs to deflect tickets and, if needed, creates tickets for the right assignees. The platform includes RBAC, multi-workspace support, and industry verticals built on a common engine, with dashboards, activity logs, and extensive integrations and customization options.

Who it’s for: Enterprises and government organizations seeking structured, scalable internal ticketing and workflow automation across departments

Features

AI-powered ticket triage and routing
Conditional routing and escalation paths
SLA enforcement and audit trails
Native Teams and Slack integrations
External system integrations via APIs and webhooks
Unified operations across departments
Role-based access and granular permissions

Public pricing pages with multiple tiers, customer testimonials, enterprise and government use cases, and ongoing onboarding/training offerings; evidence of multi-vertical focus and formal pricing structure